1Information We Collect
1.1 Information You Provide Directly
Account Registration: When you create an account, we collect your name, email address, phone number, business name, business address, GST registration number, and other identification information.
Business Data: We collect invoice data, customer information, inventory details, transaction records, GST returns, and other business-related information you input into the Service.
Payment Information: When you subscribe to our Service, we collect payment details. Payment processing is handled by third-party payment processors who comply with PCI-DSS standards.
Communication: We collect any information you provide when contacting our support team via email, WhatsApp, or other communication channels.
1.2 Information Collected Automatically
Usage Data: We automatically collect information about how you interact with the Service, including features used, pages visited, time spent, and actions taken.
Device Information: We collect information about the device(s) you use to access the Service, including device type, operating system, browser type, and IP address.
Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance user experience and analyze Service usage.
2How We Use Your Information
We use the information we collect for the following purposes:
- Providing, operating, and maintaining the Service and supporting features
- Processing transactions and sending related information and confirmations
- Generating GST returns, invoices, and other statutory compliance documents
- Sending transactional emails, account updates, and service announcements
- Responding to your inquiries, requests, and customer support needs
- Improving, personalizing, and analyzing the Service and user experience
- Detecting, preventing, and addressing fraud, security issues, and technical problems
- Complying with legal, regulatory, and compliance obligations, including GST compliance
- Sending marketing communications (with your consent where required)
3Legal Basis for Processing
In India, we process your personal data based on your consent and our legitimate business interests. For Indian data protection laws, processing is also based on:
- Contractual necessity to perform our Services
- Compliance with legal and regulatory obligations
- Protection of vital interests
- Exercise of legal rights and defense
4Information Sharing and Disclosure
4.1 Third-Party Service Providers
We share your information with third-party service providers who assist us in operating the Service, including:
- Payment processors and financial institutions
- Cloud infrastructure providers
- Email delivery and communication service providers
- Analytics providers
- Customer support platforms
All service providers are contractually obligated to maintain the confidentiality and security of your information.
4.2 Legal Requirements
We may disclose your information if required by law, legal process, or government request, including compliance with GST and income tax authorities in India.
4.3 Business Transfers
If the Company is involved in a merger, acquisition, bankruptcy, or asset sale, your information will be transferred as part of that transaction.
4.4 Your Consent
We may share information when you provide explicit consent to do so.
5Data Security
We implement comprehensive technical, administrative, and physical security measures to protect your personal information, including:
- SSL/TLS encryption for data in transit
- AES encryption for data at rest
- Access controls and authentication mechanisms
- Regular security audits and penetration testing
- Secure data centers with physical security controls
- Employee confidentiality agreements and training
6Data Retention
We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. Retention periods vary based on:
- Duration of your account (active accounts and for 3 years after termination)
- Legal and regulatory requirements (including GST, income tax records)
- Business needs and transaction requirements
7Your Rights and Choices
7.1 Access and Portability
You have the right to request a copy of the personal information we hold about you in a portable format.
7.2 Correction and Updates
You may update, correct, or modify your account information by logging into your account or contacting us.
7.3 Deletion
You may request deletion of your personal information, subject to legal and regulatory requirements. Note that business data required for GST and tax compliance may be retained as mandated by Indian law.
7.4 Marketing Communications
You can opt-out of promotional emails by clicking the unsubscribe link in the email or updating your preferences in your account.
7.5 Cookie Management
You can control cookies through your browser settings. Disabling cookies may affect Service functionality.
8International Data Transfers
Your information may be processed and stored in India and other countries where we operate. By using the Service, you consent to the transfer, storage, and processing of your information outside your country of residence.
9Children's Privacy
The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected personal information from a child, we will delete such information promptly.
10Third-Party Links
The Service may contain links to third-party websites and services. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any information.
11Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of material changes by email or by posting the updated policy on the Service with an updated “Last Updated” date. Continued use of the Service constitutes acceptance of the updated Privacy Policy.
12Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us. We will respond within 30 days or as required by applicable law.
Tiram Technologies Private Limited
Email: tiram.business@gmail.com
Website: tiram.co.in