1Definitions
- "Account" — the account you create to access the Service.
- "Business Data" — all data, information, and content you input into the Service, including invoices, customer records, inventory data, and transaction records.
- "Confidential Information" — non-public information disclosed by one party to the other.
- "Fees" — the subscription and usage fees you pay for the Service.
- "Documentation" — the user guides, help documentation, and API documentation provided by the Company.
2Service Description
The Service is a cloud-based software platform designed to assist small businesses in India with invoicing, billing, inventory management, and GST compliance. The Service includes features for:
- Invoice and receipt generation
- Customer and supplier management
- Inventory and warehouse tracking
- GST return preparation and filing support
- Payment processing and UPI integration
- Business analytics and reporting
- Multi-user and multi-warehouse management
3Account Registration and Eligibility
3.1 Account Creation
To use the Service, you must create an Account by providing accurate, complete, and current information. You are responsible for:
- Maintaining the confidentiality of your password and login credentials
- Restricting access to your Account to authorized users
- Notifying us immediately of any unauthorized access or use
- Updating your account information to keep it accurate
3.2 Eligibility
You represent and warrant that:
- You are at least 18 years of age or a legally authorized business entity
- You have the authority to enter into this Agreement on behalf of yourself or your business
- You will comply with all applicable laws and regulations, including GST, income tax, and data protection laws
- Your use of the Service is for lawful purposes only
4Subscription Plans and Fees
4.1 Pricing
Subscription plans and pricing are as displayed on the Service or pricing page. Prices are in Indian Rupees (INR) unless otherwise stated.
4.2 Billing and Payment
Fees are billed monthly, quarterly, or annually based on your chosen plan. By subscribing, you authorize us to charge your payment method automatically on the billing date. Payment processing is handled by third-party processors.
4.3 Currency and Taxes
All prices exclude applicable GST and other taxes. GST will be added to your invoice as per Indian tax regulations. You are responsible for any additional taxes or duties imposed by your jurisdiction.
4.4 Trial Period
If we offer a free trial, you may use the Service free of charge for the specified trial period. At the end of the trial, your Account will be converted to a paid subscription unless you cancel before the trial ends.
5Acceptable Use Policy
5.1 Prohibited Activities
You agree not to use the Service to:
- Violate any applicable laws, regulations, or third-party rights, including GST and income tax laws
- Create invoices, receipts, or compliance documents with false or misleading information
- Engage in fraud, deception, or misrepresentation in business transactions
- Access or use the Service with intent to disable, overburden, or impair it
- Transmit viruses, malware, or harmful code
- Attempt to gain unauthorized access to the Service or its systems
- Reverse engineer, decompile, or disassemble the Service
- Use automated tools or bots to access or scrape the Service
- Transmit obscene, harassing, threatening, or abusive content
- Infringe intellectual property rights or violate third-party interests
- Spam, phish, or send unsolicited communications
5.2 Compliance
You are responsible for using the Service in compliance with all applicable laws and regulations, including GST compliance, income tax laws, and data protection regulations in India.
6Business Data Ownership and Management
6.1 Your Data Ownership
You retain all ownership rights to your Business Data. The Company does not claim ownership of your invoices, customer records, inventory data, or other Business Data you create using the Service.
6.2 License Grant
By uploading or storing Business Data in the Service, you grant the Company a non-exclusive, worldwide, royalty-free license to:
- Process, store, and maintain your Business Data
- Use your Business Data to provide, improve, and develop the Service
- Create aggregated, anonymized analytics and insights
6.3 Data Backups and Export
The Company maintains regular backups of all Business Data. You may export or download your Business Data at any time through the Service or by requesting it from our support team.
6.4 Data Loss Limitation
While the Company implements security measures to prevent data loss, you acknowledge that we are not liable for accidental or unauthorized loss of your Business Data unless caused solely by our gross negligence. We recommend maintaining separate backups of critical data.
7Intellectual Property Rights
7.1 Company IP
All content, features, functionality, software, and materials comprising the Service — including the UI, algorithms, code, and documentation — are the exclusive property of the Company or its licensors and are protected by copyright, trademark, and other intellectual property laws.
7.2 License to Use
We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service solely for your personal or business purposes in accordance with this Agreement.
7.3 Restrictions
You may not:
- Copy, reproduce, or distribute the Service or its content
- Modify, adapt, translate, or create derivative works
- Remove or alter any proprietary notices or labels
- Use the Service for competitive analysis or benchmarking
- Sublicense or transfer your rights to the Service
8Warranties and Disclaimers
8.1 Limited Warranty
The Company warrants that the Service will be provided in a professional and workmanlike manner consistent with industry standards. However, we do not warrant that the Service is:
- Uninterrupted, error-free, or free of bugs
- Fit for your specific business needs or purposes
- Compliant with all statutory or regulatory requirements
- Compatible with all third-party systems or software
8.2 "As-Is" Disclaimer
The Service is provided "AS IS" and "AS AVAILABLE" without any warranties, express or implied. The Company disclaims all warranties, including merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.
8.3 Regulatory Compliance
While the Service is designed to assist with GST compliance and invoicing, the Company does not warrant that the Service will ensure complete compliance with all GST, income tax, or other regulatory requirements. You are solely responsible for ensuring your business remains compliant with applicable laws.
9Limitation of Liability
To the fullest extent permitted by applicable law, the Company shall not be liable for:
- Any indirect, incidental, special, consequential, or punitive damages
- Loss of profits, revenue, data, business opportunity, or goodwill
- Any damages arising from service interruption, errors, or availability issues
- Regulatory fines, penalties, or compliance failures resulting from your use of the Service
10Confidentiality
10.1 Confidential Information
Each party agrees to maintain the confidentiality of the other party's Confidential Information and not disclose it to third parties without written consent, except as required by law.
10.2 Exceptions
Confidentiality obligations do not apply to information that is publicly available, independently developed, or received from a third party without confidentiality obligations.
11Data Protection and Privacy
Your use of the Service is subject to our Privacy Policy, which describes how we collect, use, and protect your personal information and Business Data. By accepting these Terms, you also accept our Privacy Policy.
12Term and Termination
12.1 Term
This Agreement begins when you create an Account and continues until terminated by either party.
12.2 Termination by You
You may terminate your Account and subscription at any time by providing written notice to tiram.business@gmail.com. No refunds will be issued for partial months unless otherwise specified in the subscription plan.
12.3 Termination by Company
We may terminate or suspend your Account if you:
- Violate this Agreement or applicable laws
- Fail to pay fees for more than 30 days after due date
- Engage in illegal, fraudulent, or harmful activities
- Repeatedly violate the Acceptable Use Policy
- Create or maintain invoices with false information
12.4 Effect of Termination
Upon termination:
- Your right to access and use the Service immediately ceases
- Your Business Data may be retained for 30 days and then deleted (unless required by law)
- You remain responsible for payment of all outstanding Fees
- Provisions that survive termination remain in effect
13Uptime and Service Level
While the Company strives to maintain high availability, we do not guarantee 100% uptime. The Service may be unavailable due to:
- Scheduled maintenance and updates
- Unforeseeable technical issues or emergencies
- Third-party service provider outages
- Force majeure events
The Company will use reasonable efforts to notify users of scheduled maintenance in advance.
14Indemnification
You agree to indemnify, defend, and hold harmless the Company, its officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:
- Your violation of this Agreement or applicable laws
- Your unauthorized use of the Service
- Your Business Data or use of the Service
- Infringement of third-party rights by your content
15Third-Party Services and Integrations
The Service may integrate with third-party services (payment processors, GST filing platforms, etc.). Your use of third-party services is subject to their terms and privacy policies. The Company is not responsible for third-party service failures or data loss.
16Modifications to Service and Terms
16.1 Service Changes
The Company may modify, update, or discontinue features of the Service at any time. We will notify you of material changes. Continued use constitutes acceptance.
16.2 Terms Updates
We may update these Terms at any time. Material changes will be communicated to you. Your continued use of the Service after notification constitutes acceptance of updated Terms.
17Entire Agreement
This Agreement, together with our Privacy Policy and any other documents incorporated by reference, constitutes the entire agreement between you and the Company regarding the Service and supersedes all prior or contemporaneous agreements, understandings, and negotiations.
18Severability
If any provision of this Agreement is found to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or if not possible, severed. The remaining provisions will remain in full force and effect.
19Governing Law and Jurisdiction
This Agreement is governed by the laws of India, without regard to its conflict of law principles. Both parties agree to submit to the exclusive jurisdiction of the courts in India for any disputes arising from this Agreement.
20Dispute Resolution
Before pursuing legal action, the parties agree to attempt good-faith negotiation. If negotiation fails, either party may pursue legal remedies in accordance with Section 19 above.
21Contact and Support
For questions about these Terms or to report violations, please contact us. We will respond within 5 business days or as required by applicable law.
Tiram Technologies Private Limited
Email: tiram.business@gmail.com
Website: tiram.co.in
These Terms of Service are effective as of June 2026 and apply to all users of the Tiram Service.