Workflow guide
Thermal receipt printing: 58mm, 80mm, and A4 in Tiram
Quick answer
Tiram separates two printing decisions: your business-wide bill layout (Settings → Bill Formats — a gallery of A4 invoice templates and thermal Quick Bill templates) and each counter's physical paper width (Settings → Hardware — 58mm or 80mm, set per device). Both are included on every Tiram plan.
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Bill Formats vs Hardware paper width
| Bill Formats | Hardware paper width | |
|---|---|---|
What it controls | The layout/design of your A4 invoice and thermal Quick Bill | 58mm vs 80mm for one specific printer |
Scope | Whole organization — applies to every future bill | Per device/browser — each counter sets its own |
Where | Settings → Bill Formats | Settings → Hardware |
Workflow step
Choosing your bill layouts
Settings → Bill Formats offers two galleries with a live preview: five A4 invoice templates (a standard layout, a tabular GST-focused layout, a modern branded layout, a compact retail layout, and a detailed wholesale layout) and five thermal Quick Bill templates (classic, compact, a detailed GST layout, minimal, and a KOT-style layout for a kitchen-order-ticket look). Whichever you pick becomes the default for every future bill across your whole business, printed or shared.
Workflow step
Setting 58mm or 80mm per printer
Paper width is a separate, per-device setting under Settings → Hardware — deliberately so, since a specific printer's physical paper width belongs to that machine, not your organization as a whole. If one counter has a narrow 58mm thermal printer and another has an 80mm one, each device is configured independently without affecting the other.
Workflow step
Connecting your printer
Tiram supports connecting a receipt printer over USB, Bluetooth, a serial/USB-to-serial adapter, or your OS's own installed printer driver — whichever your hardware and platform support; a raw network/LAN printer connection is available on the offline Windows/Mac desktop app specifically, since a browser can't open that kind of direct connection on its own. If a USB printer won't pair on Windows, that's usually the OS driver holding the device — switching to the OS-printer option resolves it.
Workflow step
Which Tiram plan includes thermal and A4 printing?
The Bill Formats gallery and thermal/A4 printing are included on every Tiram plan — Silver, Gold, and Platinum — on both the cloud app and the offline desktop app.
Quick answers
- Does Tiram support both 58mm and 80mm thermal printers?
- Yes — paper width is set per printer under Settings → Hardware, so different counters can each use their own size.
- Can I change my invoice's look without changing my thermal receipt?
- Yes — Bill Formats offers separate template galleries for A4 invoices and thermal Quick Bill receipts.
- Does thermal/A4 printing cost extra?
- No — it's included on every Tiram plan, Silver included.
- Can I connect a network/LAN receipt printer?
- Yes, on the offline Windows/Mac desktop app — a browser can't open a raw network printer connection directly.
FAQs
- Where do I choose my invoice and receipt layout?
- Settings → Bill Formats, with a live preview of five A4 invoice templates and five thermal Quick Bill templates.
- Where do I set 58mm vs 80mm paper width?
- Settings → Hardware — it's a per-device setting, so each printer/counter is configured separately.
- My USB thermal printer won't connect on Windows — what do I do?
- This is usually the Windows printer driver claiming the device; switch to the OS Printer transport in Settings → Hardware.
- Is a network/LAN printer connection available on the cloud web app?
- No — raw network printer connections need the offline Windows/Mac desktop app; the cloud web app supports USB, Bluetooth, serial, and OS-driver printing instead.
- Which plan includes thermal and A4 printing?
- All of them — Silver, Gold, and Platinum.
Related reading
Print exactly the bill your counter needs, every time
A4 and thermal bill-format galleries, 58mm/80mm per printer, included on every plan. 30-day free trial, no card needed.
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